General terms and conditions of Matterhorn Valley Hotels

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1. Conclusion of the contract

By registering, the guest offers the hotel the binding conclusion of an accommodation contract. Registration can be done in writing, orally or by telephone. It is done by the person registering on behalf of all those that are part of the registration for whom the contractual obligation of the persons registration as well as for own obligations shall arise. The contract is concluded upon acceptance by the hotel.

The acceptance does not requires any particular form.

If the content of the confirmation deviates from the content of the application, a offer by the hotel shall exist, to which it shall be bound for 2 days. The contract is concluded on the basis of this new offer if the guest confirms his/her acceptance to the hotel within this commitment period.

In case a written contract offer is sent to the applicant / purchaser, the hotel shall be bound to this offer until the date agreed in writing. Should hotel not receive the contract signed by the buyer by this point, the offer shall be ineffective and can no longer be accepted by the purchaser.

2. Prices

Prices are quoted as final prices including VAT and excluding spa tax. In the case of an increase in VAT after conclusion of the contract, the hotel reserves the right to adjust the price accordingly.

Any type of coupon, promotion, discount and the redemption of accumulated Club Card points is only possible if this has been registered and confirmed in advance.

3. Cancellation / reduction

The hotel and the customer are entitled to withdraw from the contract for the reserved room / premises.

Contract withdrawal / amendment with regard to the participants / number of nights must be communicated in writing.

3.1. Complete cancellation of the reservation for free (also overnight part of half-board)

Free return of the full contractually agreed room reservation is possible based on the following criteria:

Winter season:

28 – 21 days before arrival = free
21 – 14 days before arrival = 50% of the reservation
14 – 0 days before arrival = 80% of the reservation

Summer season:

14 – 7 days before arrival = 25% of the reservation
7 – 3 days before arrival = 50% of the reservation
3 – 0 days before arrival = 80% of the reservation

The number of nights shall be deemed to be the number of reserved rooms x number of nights.

3.3. Cancellation fee for reservations (also overnight part of half-board)

The reservation fees are only payable if the hotel can no longer re-let the room. Price differences may be asserted by the hotel.

4. Payment

For reservations with a total amount of at least CHF 1000.00, an advance payment of 30% shall be due four weeks before arrival. If this advance payment is not paid, the hotel is entitled to withdraw from the contract. In this case, the guest is required to pay a contractual penalty in the amount of 20% of the total sale. After the time of use of the hotel services, the invoice amount must be settled before departure.

5. Force majeure and endangerment of smooth business operations, security, or the reputation of the hotel

For events which lie outside the hotel’s sphere of influence, such as fire, natural disasters, strike, lockout and supply bottlenecks, the hotel reserves the right to terminate the contract. The hotel’s right to withdraw from the contract shall also exist in the event that a reservation threatens to endanger the smooth business operations, security or reputation of the Matterhorn Valley Hotels. The assertion of any claims for damages against the hotel shall be excluded.

6. Liability

The hotel assumes no liability for items and valuables brought in by the guest, unless intent or gross negligence by the hotel can be proven. The guest is only entitled to set-off and retention in the event of undisputed or legally ascertained counterclaims. The guest is obligated to prove the loss of items brought with them to the hotel immediately, but no later than upon departure. The guest shall be liable for all damage caused by him in his room or public areas of the hotel during the agreed period of use.

7. Changes to the agreements

Any change to a written agreement must be made in writing.

8. Final provision

Should provisions of these terms and conditions be invalid, this shall not affect the validity of the remaining provisions. In place of the invalid provision, a valid provision which comes closest to the economic purpose intended by the parties to the contract, shall be deemed to have been agreed. The place of fulfilment and court of jurisdiction is Visp / Switzerland.


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